Support
Last updated: August 22, 2026
Everything below covers the questions that come up most. If your answer isn't here, email support.pickled@gmail.com and you'll get a reply from the person who built the app.
Setting up your phone courtside
Pickled watches the court through your camera, so where you put the phone matters more than anything else. Aim for a view down the length of the court with all four corners of the near half visible, the phone as high and as steady as you can manage, and the whole playing area in frame.
- Prop the phone on a fence, bag, or tripod rather than holding it.
- Keep all four court corners in view. Pickled uses them to work out where the lines are.
- Avoid shooting directly into bright sun or a dark backlit doorway.
- The setup assistant in the app will tell you when the view looks good enough.
Accuracy drops when the camera is low, far off to one side, or when the court is partly out of frame. If calls seem off, this is almost always the reason.
Close calls
When the ball lands near a line, Pickled shows IN, OUT, or TOO CLOSE, along with the margin it measured in inches.
TOO CLOSE is not a failure. It means the margin fell inside Pickled's own uncertainty, and saying so is more honest than guessing. Treat every call as a second opinion for your own review, not an official ruling. Pickled is not a referee, and it shouldn't be used to settle disputes or decide competitive matches.
Keeping score
The scoreboard is manual. Tap it to add a point, and use it to set which side is serving.
Pickled deliberately does not score rallies for you. It can tell you whether a bounce was in or out, but working out who won a rally means understanding faults, serves, and lets, and getting that wrong would be worse than not offering it at all. So the score stays in your hands.
Highlights
Pickled clips rallies from your session automatically and collects them under Highlights. Open a session to watch the clips, trim one if it starts too early or runs long, and share any clip out to Messages, Photos, or anywhere else through the standard iOS share sheet.
Clips live on your device. Deleting the app deletes them, so save anything you want to keep before you do.
Using video you already recorded
You don't have to record through Pickled. Import a video from your photo library and Pickled will analyse it the same way, including calls, stats, and highlight clips. The same framing advice applies to footage you shot earlier.
Camera permission
Pickled needs camera access to watch a live game. If you declined the prompt, you can turn it back on in Settings › Privacy & Security › Camera › Pickled.
If camera access is restricted by Screen Time or a device management profile, you can still use Pickled by importing video from your photo library instead.
Your privacy
Everything Pickled does happens on your iPhone. There are no accounts, no servers, and no analytics. Your video, clips, and statistics never leave the device unless you deliberately share them yourself.
Full details are in the Privacy Policy.
Requirements
Pickled runs on iPhone with iOS 18 or later. Analysis is done on-device using the Neural Engine, so newer iPhones process video faster, and live analysis is smoother on them.
Something went wrong
If a session behaved strangely, the app can put together a diagnostic report describing what it saw during that session and open it in an email for you to send. Nothing is transmitted automatically, and you can read the whole report before sending it.
When you email, it helps to include what you expected to happen, what happened instead, your iPhone model, and roughly where the camera was set up.